Frequently Asked Questions (FAQs)
Terms and Conditions - Quotes
7 Day Quotes
Quotes are generally only valid for 7 days.
If you require more time to complete your document or payment, please let us know.
Number of Words
As shown in your quote, "Quantity" = The number of words that will be edited by GrammarProofing.
Microsoft Word will tell you how many words are in your document. Alternatively, send your file to us and we will inform you.
Fee Calculations
Fees are based on the exact number of words submitted for editing. When making payment, please make sure the correct package is selected and the correct number of words is entered (if these are different to an existing quote).
We can not be held responsible for incorrect package selection, or the number of words entered
Multiple document submissions
If you are submitting more than one paper for editing, they will be edited consecutively (not concurrently) unless requested otherwise.
If you have special requirements, please contact me before making payment to arrange.
About your quote
Generally, 3 options will be shown for each package selected; i.e., 2, 4 and 6 day turnarounds. Please ignore the "quote total" shown in your quote. For individual package turnaround times, the fee is shown in the right-hand column of the same line.
If you are still confused, please contact me for clarification before making payment
Quote questions
Any questions regarding quotes should be raised before payment is made and work has begun.
Terms and Conditions - Payments and Receipts
select the package that best suits your requirements
We cannot be held responsible for an incorrect selection.
If editing has been completed after you have made an incorrect package selection, no refund or alternative editing package will be offered - so please take care when choosing your package.
The number of words that you enter will be edited
Selecting the wrong number of words can create delays. If you are unsure, please ask before making payment.
As shown in your quote, "Quantity" = The number of words that will be edited by GrammarProofing.
Multiple payments for multiple documents
This includes multiple payments for different packages.
If you are submitting more than one paper for editing, they will be edited consecutively (not concurrently) unless requested otherwise. If in doubt, please inquire first before making payment.
Payment notifications
Work will only start on documents after we have received your payment notification.
The notification must state my bank account number and the amount paid. Failure to follow this condition might delay the start of editing on your document.
Invoices and Receipts for payments made
Receipts can only be issued for the amount paid and the service provided.
For document paraphrasing, we can issue receipts under the heading "editing" if required. We can "split" receipts into smaller amounts if required; however, requests for larger amounts will not be entertained.
Journal Submissions
Occasionally, journals reject papers based on poor English language.
These rejections are often (99%) vague, without proof, and completely out of our control. In order for me to action follow-ups for previously edited documents, journal editors must supply specific examples of “poor English.” I am always happy to receive feedback on our work and will happily make any corrections if specific proof is received.
Terms and Conditions - Plagiarism Reduction
Paraphrasing and AI Similarity reduction (Turnitin reports)1
Clients request paraphrasing for a variety of reasons. Paraphrasing indirectly reduces document similarity scores. If this is your goal, Turnitin reports (a .pdf document that highlights similar text) mean lower similarity scores.
Note: Until recently, Grammarproofing did not guarantee achieving specific percentages of similarity. However, due to client demands, we are now able to guarantee specific similarity percentages. This "Advanced Paraphrasing" service requires customers to provide Turnitin reports along with their documents. If a second round of paraphrasing is required, clients must provide a second report based on the work returned after the first round of paraphrasing. Turnitin reports will only be accepted BEFORE editing has started. Note: Reducing AI similarity "might" increase your plagiarism similarity score.
Free Re-writing Available (conditions apply)
To take advantage of a free second round of paraphrasing, you must have sent us your Turnitin report 'before' editing began.
See graph below
- For example - If your initial similarity score is 100% and we only achieve 51% after editing, you will be entitled to a second round of paraphrasing, absolutely free.
Note: Your second Turnitin report must be made using exactly the same paper that was returned to you from us, with exactly the same number of words.